Refund Policy

Overview

We want the part to be right. If something arrives damaged, defective, or isn't what you ordered, we'll make it right at our cost. If you've simply changed your mind, we can usually take it back — provided it hasn't been installed and is still in its original packaging. Because we sell fitted automotive parts, some items can't come back at all; those are listed below.

Return Window

Return requests must be submitted within [confirm: 30] days of the date your order was delivered. Requests made after that window can't be accepted.

What We Can Accept

To be eligible for a return, an item must be:

• Uninstalled and unused, with no mounting marks, scratches, heat discoloration, or scuffing
• In its original packaging, with all hardware, brackets, gaskets, and documentation included
• Free of any modification, cutting, drilling, painting, wrapping, or coating

What We Can't Accept

The following cannot be returned:

• Installed or test-fitted parts. Fitting a part to a vehicle — even briefly, even if it's then removed — leaves marks that make it unsellable as new.
• Items identified as non-returnable on their product page. Where an item can't be returned, we say so on that item's page before you buy. There is no blanket category — check the product page if you're unsure.
• Items returned without their original packaging or with missing hardware
• Items damaged after delivery, including damage caused during installation
• Gift cards

Restocking Fee

Returns that aren't the result of our error are subject to a [confirm: 15]% restocking fee, deducted from your refund. This covers inspection, repackaging, and the payment-processing fees we don't get back. No restocking fee applies when we sent the wrong item, the item arrived damaged, or the item is defective.

Return Shipping

Return shipping is the customer's responsibility unless we sent the wrong item or the item arrived damaged or defective — in which case we cover it and provide a prepaid label. We strongly recommend a trackable, insured service: until a return reaches us, it's still your shipment, and we can't refund an item that doesn't arrive.

How To Start A Return

Submit a request through our return request form with your order number, the item, and the reason. We read every request by hand and reply within one business day with next steps and, where a return is approved, return instructions.

Please don't ship anything back before we've approved it — unapproved returns can't be tracked against your order and may be refused.

Inspection & Refunds

Once your return reaches us we inspect it against the conditions above. If it's approved, we issue a refund to the original payment method, less any restocking fee and return shipping. Refunds typically post within [confirm: 3–10] business days depending on your bank or card issuer; the timing after we issue the refund is outside our control.

If a returned item arrives installed, damaged, incomplete, or otherwise outside this policy, we'll contact you with photos before making a decision. You can have the item shipped back to you at your expense.

Damaged, Defective, Or Incorrect Items

Contact us within [confirm: 5] days of delivery with your order number and photos of the item and its packaging. We'll replace it, refund it, or arrange a return at our cost. Please don't attempt to install a part you believe is defective — installation is treated as acceptance of the item.

Freight & Oversized Shipments

Larger items ship by freight and must be inspected before you sign for them. Note any damage — to the crate, the packaging, or the part — on the delivery receipt at the time of delivery. A freight carrier will not honor a damage claim that wasn't recorded at delivery, and neither can we.

Exchanges

We don't process direct exchanges. If you need a different part or size, request a return on the original item and place a new order — that way the replacement ships immediately rather than waiting on the return to reach us.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We can usually accommodate it before the order ships. For items built to order, cancellation may not be possible once fabrication has started — contact us and we'll tell you where your order stands.

Warranties

Manufacturer warranties, where offered, pass through to you as the purchaser. A warranty claim is separate from a return — an installed part isn't returnable, but it may still be covered. Contact us with your order number and a description of the fault and we'll help you open the claim.

Payment Disputes

If you're unhappy with an order, contact us before disputing the charge with your bank. Nearly everything is faster to fix directly, and a dispute freezes the order while it's investigated. See our Terms of Service for how we handle chargebacks.

Questions?

See our Contact page for how to reach us and our current hours.